Shipping Questions

SHIPPING PROTECTION Shipping Protection protects your purchase should anything happen to the package in transit. If it's lost, stolen, or damaged (even partially), or just in an infinite tracking loop that never seems to get to you…YOU’RE COVERED!! Here's how it works. If you select Shipping Protection from the shopping cart during checkout, you're covered. If anything happens to your package, including being stolen from your porch, just notify us with the pertinent information WITHIN 30 DAYS ...

All website purchases will ship from the United States. For International customers, please be aware of any customs issues prior to placing your order as AnnieMak is not responsible for orders that are deemed undeliverable in your country. Please contact your customs office for the most updated list of products that may not be allowed entry. Customs laws are changing frequently and it's good for you to understand what they are prior to your purchase. NONE of the customs fees you may be charg...

AnnieMak will be happy to re-ship to customers whose packages arrived damaged. Please reach out to our customer success team (support@anniemak.com) and submit pictures of your damaged package so they can help you further.

AnnieMak can not be responsible for packages that are lost or stolen where the tracking link shows the package has arrived. However, we will reship packages that never arrived according to the tracking link.

- When will my order ship? - Orders generally ship within 48 hours of purchase. During times of higher traffic, such as the release of a new product, this time may be extended. - What do you charge for shipping rates? - FREE Shipping for the following orders: U.S. orders over $99/CAN over $149 Worldwide over $199 - For orders under the amounts listed above S&H fees are applied as follows: U.S. orders $7.95/ CAN $9.95 / Worldwide $14.95 - Please review your cart before submitt...

Please understand that AnnieMak is not responsible for incorrect shipping addresses. It is the responsibility of the customer to ensure that all shipping information is correct at the time of order. If your order auto-filled the address information, that information came from cookies stored in your computer, not our check-out screen. During order fulfillment, we are NOT allowed to change the address once the order has been placed. Only the customer has the ability to change or alter any addre...