Frequently Asked Questions

How do I log into my auto-ship account? 1) Click on "Sign in" at the top of our webpage (anniemak.com) 2) The next page is a bit trickier. You will want to bypass the login info at the top of the page and scroll down to the "Manage Subscription" link. When you click on this link you'll be taken to a page where you can input your email address in order to receive a 4-digit code which will then allow you to log into your account. The 4-digit code will come to you...

https://anniemak.com/products/reverse-antiaging-serum - Q: How long is this product intended to be taken for? - A: Reverse can be used daily (once or twice a day) indefinitely, if desired. The best way to ensure uninterrupted use is by taking advantage of our [15% off auto-ship subscription](https://anniemak.com/pages/subscribe) option. - Q: How do I use Reverse Anti-Aging Serum? - A: Shake before use. Apply a small amount of serum with fingertips to the entire face and neck. Advanced use: C...

https://anniemak.com/products/restore-vitamin-c-serum - Q: How long is this product intended to be taken for? - A: Can be used daily, morning and night indefinitely. The best way to ensure uninterrupted use is by taking advantage of our [15% off auto-ship subscription option.](https://anniemak.com/products/restore-vitamin-c-serum) - Q: How do I use Restore? - A: We recommend applying Restore after you cleanse and tone, but before you use a moisturizer, such as our [Reverse Anti-Again Serum](...

(https://anniemak.com/products/renew-eye-cream) - Q: How long is this product intended to be used for? - A: Can be used daily, morning and night for as long as needed. - Q: How do I use Renew? - A: Apply gentle pats using your ring finger around the eye area after cleansing. Morning and night. - Q: Why is it important to use the ring finger for application? - A: The ring finger is your weakest finger, thus the least amount of pressure is used ...

(https://anniemak.com/products/clean-multi-collagens) - Q: What is Collagen? - - A: Please have fun checking out the article put together by our sister company, Orgnixx: https://organixx.com/what-is-collagen/ - Q: How long is this product intended to be taken for? - A: This is intended to be taken daily, in accordance with the advice and guidance of your primary healthcare practitioner. - Q: What is the dosage? - A: 1 Scoop, approximately 8.5g. Which c...

Handling of Products - Q: Will radiation (scanning during shipping/crossing borders) affect this product? - A: While we understand your concern about your product while it is in transit, it is impossible to know what radiation it may be exposed to during this process and therefore we can not give you a clear answer. - Q: Will the heat or cold from shipping damage your products? - A: Fluctuations in temperature during shipping are not known to harm the product. - Q: W...

If you request the cancellation of your order after it has shipped, you are responsible for returning the package prior to receiving a refund, including the shipping cost. Requests for cancellations must be made via email to support@anniemak.com, within 4 hours of purchase, in order to guarantee we can accommodate your request to cancel shipment after your purchase has been completed. Please note: For orders shipped and then returned, AnnieMak does not refund the cost of shipping to you for...

We are confident that AnnieMak provides only high-quality skin care products. However, If for any reason you're not happy with your results, simply return your bottles/packages within 1-year of the purchase date. And even if they're completely empty - we'll send you a full refund of the purchase price, less the cost of any pre-paid label used. All returns must be made within 1-year (unless otherwise stated on the order page of the product you purchase) from the shipment date. To begin a retur...

Please see our Return Policy (https://anniemak.ladesk.com/326145-Return-Policy) prior to submitting a return request. To submit a return request please copy your order number (including the # sign) and proceed to the return process page (https://anniemak.com/pages/returns) You will enter your return order number into the proper field as follows: Next, you'll need to include the email you placed the order with and click on "Lookup" You will then be taken to a page to verify that you are lo...

NoFraud is a fraud prevention solution that AnnieMak has partnered with. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks. Why am I getting an email/call/text message to confirm a transaction? You received an alert email/call/text message because your transaction had an irregular shopping characteristic and/or elevat...